Frequently Asked Questions
How can SoundChoice help me get the treatment or hearing aids I want?
SoundChoice lets you begin your hearing evaluation and purchase hearing aids immediately—then pay for them over time with low monthly payments that are easy to fit into your monthly budget.
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How does SoundChoice work?
Simply fill out a short application at your healthcare provider's office and a staff member will submit the application on your behalf. You'll know within minutes if you qualify for credit.
If you would like to apply online from the privacy of your own home, click here. You will receive an online decision within seconds! Once you're approved, you can use your SoundChoice account immediately at thousands of medical and healthcare offices. Your SoundChoice card will arrive within three weeks.
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What payment plans are available through SoundChoice?
SoundChoice offers a full range of “No Interest” and “Low Interest” payment plans for treatment and hearing aid costs from $300 to over $25,000.
- 3, 6, 12, & 18 month plan options
- Covers costs from $300 - $25,000
- No interest if the balance is paid within the specified time period
- Low minimum monthly payments start at $17
- 24, 36, 48 & 60 month plan options
- For costs from $1,000 to $25,000
- 11.90% interest rate
- Monthly payments as low as $21
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What would my monthly payments be?
To estimate your monthly payments, click here to use our Payment Calculator.
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How do I pay my monthly balance?
You will receive a monthly statement from GE MoneyBank, parent company of CareCredit and SoundChoice. Simply pay your monthly balance by mail with a check or money order. You can also pay online at www.carecredit.com.
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Are there any upfront costs or “out of pocket” expenses?
No initial payment by the patient is required to purchase hearing aids. Patients can begin treatment the same day because SoundChoice financing covers 100% of your treatment. Some providers may require a minimum down payment or deposit.
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How can I qualify for SoundChoice?
Approval is based on information from a brief credit application. This includes information from the primary applicant, total household income as well as any co-applicant. Last year SoundChoice approved 81% of all applications submitted.
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Can I apply for SoundChoice online?
Absolutely! Applying online is quick, easy, and secure with SSL-encryption. Simply complete and submit your application to receive a decision in seconds. Once approved, print out your response, and present it, along with two (2) forms of identification at your practice. Your SoundChoice card should arrive within three weeks. It’s that easy! Click here to apply online.
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How soon will I know if I am approved?
Most applicants will have a response within a few minutes.
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When will I receive my first SoundChoice credit billing statement?
You will not receive a billing statement from SoundChoice until a charge has been processed on your account. Once a charge has been processed, you will receive your first billing statement within 30 days. Your statement will come from GE MoneyBank, parent company of the SoundChoice program and CareCredit.
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Can I pay off my SoundChoice account before the end of the term?
Yes. There are no pre-payment penalties with SoundChoice.
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What if I have had previous credit problems?
We have finance programs for various levels of credit. If you've been declined in the past by other finance companies, we may still be able to finance your loan request.
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How can I find out which offices accept SoundChoice?
Click here to view a list of Hearing Healthcare Providers closest to you. To hear a list of offices that accept SoundChoice in your area, please call 800-328-8602, ext. 2491. Please let the Support Specialist know the city and state you live in.
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What if my hearing healthcare professional doesn’t accept SoundChoice?
If you would like to use the SoundChoice program but your hearing healthcare professional doesn’t offer it, please take a moment and click here to fill out our referral form. We will contact the practice on your behalf to discuss the benefits of offering SoundChoice to their patients.
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I already have a SoundChoice account but I would like to use it again, can I?
Yes, you can use your SoundChoice account at any SoundChoice/CareCredit practice. As long as you have the available credit on your account, you can use your card for ongoing or new treatment and procedures, without the need to reapply.
If you want to request a limit increase, please call 866-893-7864 for more information.
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Where can I call with questions about my SoundChoice account?
For questions regarding your SoundChoice account please contact us at 866-893-7864.
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Can I access my account or make a payment online?
Yes, you can. Click on the "View My Account" button on the left hand side of this screen and enter in the necessary information. You can:
- View Your Account Summary
- Make a Payment Online
- View Your Transaction History
Why not use my Visa or MasterCard to pay instead of getting another credit card?
SoundChoice offers patients unable to make that upfront cash or credit card payment an additional financial option. SoundChoice financing options offer lower rates than most credit cards as well. Through managed low monthly payments, you can afford the hearing aids you want, when you want it. Patient financing has never been so simple!
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What about security for personal information.
SoundChoice will not sell or release your information. There will be no solicitations by mail or phone. The work individually with all applicants in the patient financing process to ensure success in financial payments for hearing aids.
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